- New York City's 'Click to Cancel' rule requires businesses to make cancelling a subscription as easy as signing up. If you signed up online, it means you should be able to cancel the same way.
- The business duties stated in the source are clearly disclosing subscription terms and automatic renewal, notifying consumers when terms change, and not delaying cancellation. Delaying cancellation or omitting notice is also listed as a basis for complaints.
- The rule takes effect October 1, 2026, and is enforced by the Department of Consumer and Worker Protection (DCWP). Violating businesses may face civil penalties starting at 525, and the source says they may also have to refund consumers.
- Complaints can be filed by mail or fax, and after filing, progress can be checked with the complaint number received. If mediation is needed, the case officer requests a written response from the business and attempts to reach agreement with both sides.
525 There are fine figures starting at dollars, but the original doesn't say how much has actually been enforced, so how much force the rule will have still seems to be an open question. For those who use subscriptions in New York City, I wonder whether you've prepared the complaint form and receipts in advance in case cancellation gets blocked.